Onsite IT Field Support Technician

dxctechnology; Fort Campbell North (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

DXC Technology is seeking a Resident Field Support Technician to provide dedicated onsite IT support for a customer operating across two Kentucky locations. This hands-on role requires you to be the primary contact for end-user support, hardware troubleshooting, device deployments, and incident resolution while meeting service level targets.

The technician will work at Jeffersonville and Clay City sites, travel as needed, support Microsoft 365 and Teams, and maintain accurate ticket

Qualifications

• 2+ years of IT Support, Field Support, or Desktop Support experience.
• Strong customer service and communication skills.
• Ability to work independently in an onsite customer environment.
• Experience supporting enterprise users and infrastructure.
• Experience working under SLA and incident management processes.

Responsibilities

• Provide first-line onsite technical support to end users.
• Respond to incidents and service requests within SLA targets.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install, move, add, change, and dispose of IT equipment.
• Perform desktop, laptop, printer, and mobile device support.
• Support Microsoft 365 and Teams-related issues.
• Maintain accurate documentation within the ticketing system.
• Coordinate with remote support teams, vendors, and internal resolver groups.
• Execute maintenance, repairs, and equipment replacements.
• Ensure compliance with corporate security and operational policies.
• Escalate issues appropriately when required.
• Participate in continuous service improvement initiatives.

Skills

IT Support

Customer service

On-site support

Travel between sites

Microsoft 365

Microsoft Teams

Active Directory

Windows OS

Tools

Ticketing system

Remote support tools

Azure/AWS/GCP environments

Job description

DXC Technology is seeking a Resident Field Support Technician to provide dedicated onsite IT support for a customer operating across two Kentucky locations. This hands-on role requires you to be the primary contact for end-user support, hardware troubleshooting, device deployments, and incident resolution while meeting service level targets.

The technician will work at Jeffersonville and Clay City sites, travel as needed, support Microsoft 365 and Teams, and maintain accurate ticket