Analyst II Infrastructure Services

DXC Technology Company; Austin (TX); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology Company is seeking a Technical Support Engineer in the United States.You will take ownership of customer issues, guide users through software/hardware problems, diagnose and resolve technical questions, and escalate when necessary. Night shifts and on-site work are required in rotation with a comprehensive benefits package.

Experience with ticketing systems, strong English communication, and teamwork are essential for timely problem resolution and customer satisfaction.

Qualifications

• 10+2+3 minimum qualification in any stream.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience in a technical support role.
• Ability to provide step-by-step technical help, written and verbal.
• Experience with solving computer related problems.
• Experience with company escalation policy.

Responsibilities

• Take ownership of customer issues reported and respond to inquiries to meet customer needs.
• Assist customers in resolving technical problems by providing guidance on software/hardware/application issues.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues or escalate as needed.
• Follow up with customers to ensure inquiries are resolved within the agreed time frame.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate, and prioritize customer problems to ensure proper resolution.

Skills

Interpersonal skills

Fluent English

Problem-solving

Teamwork

Education

10+2+3 minimum

Tools

Ticketing tool

Job description

Job Description

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Requirements And Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work Environment

• Work from Office is mandatory
• This job role requires to work in rotational / night shifts.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $68,300.

Full-time hires are eligible to participate in the DXC benefit program.

• Health, dental, and vision insurance coverage
• Employee wellness
• Life and disability insurance
• A retirement savings plan, paid holidays, paid time off

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.