Remote Service Desk Analyst (2nd Shift)

Dyopath; Oak Brook (IL); Remote; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Additional benefits available

Careers page: dyopath.com/careers

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to provide first‑level technical support to a remote U.S. team. The role handles calls, emails, and chats, logs tickets, and resolves desktop, printer, mobile device, software, and basic network issues.

A strong customer-service mindset and the ability to explain technical details clearly are essential. Qualifications include a high school diploma or equivalent, 1–2 years in tech support, MS Office and Windows OS proficiency, and ITIL

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• ITIL Foundation certification is a plus.

Responsibilities

• Respond to incoming calls, emails, and chat requests for technical support.
• Log all service desk interactions in the ticketing system.
• Provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Resolve issues when possible and escalate when needed.
• Ensure timely and accurate resolution of service desk requests.
• Follow up with customers to confirm satisfaction.
• Continue developing technical skills through training and learning.
• Participate in special projects as assigned.

Skills

1-2 years in tech support

Customer service

Microsoft Office

Windows OS

Basic network troubleshooting

ITIL knowledge

Education

High school diploma or equivalent

Associates or Bachelor's degree preferred

ITIL Foundation

Tools

Microsoft Office

Windows operating systems

Job description

DYOPATH is seeking a Service Desk Level 1 Analyst to provide first‑level technical support to a remote U.S. team. The role handles calls, emails, and chats, logs tickets, and resolves desktop, printer, mobile device, software, and basic network issues.

A strong customer-service mindset and the ability to explain technical details clearly are essential. Qualifications include a high school diploma or equivalent, 1–2 years in tech support, MS Office and Windows OS proficiency, and ITIL