Night-Shift Infrastructure Support Analyst II

DXC Technology Company; Austin (TX); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology Company is seeking a Technical Support Engineer in the United States.You will take ownership of customer issues, guide users through software/hardware problems, diagnose and resolve technical questions, and escalate when necessary. Night shifts and on-site work are required in rotation with a comprehensive benefits package.

Experience with ticketing systems, strong English communication, and teamwork are essential for timely problem resolution and customer satisfaction.

Qualifications

• 10+2+3 minimum qualification in any stream.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience in a technical support role.
• Ability to provide step-by-step technical help, written and verbal.
• Experience with solving computer related problems.
• Experience with company escalation policy.

Responsibilities

• Take ownership of customer issues reported and respond to inquiries to meet customer needs.
• Assist customers in resolving technical problems by providing guidance on software/hardware/application issues.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues or escalate as needed.
• Follow up with customers to ensure inquiries are resolved within the agreed time frame.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate, and prioritize customer problems to ensure proper resolution.

Skills

Interpersonal skills

Fluent English

Problem-solving

Teamwork

Education

10+2+3 minimum

Tools

Ticketing tool

Job description

DXC Technology Company is seeking a Technical Support Engineer in the United States.You will take ownership of customer issues, guide users through software/hardware problems, diagnose and resolve technical questions, and escalate when necessary. Night shifts and on-site work are required in rotation with a comprehensive benefits package.

Experience with ticketing systems, strong English communication, and teamwork are essential for timely problem resolution and customer satisfaction.