Technical Helpdesk Specialist | IT & Automotive Systems

DXC Technology Company; Lansing (MI); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology Company in Lansing, MI seeks a Technical Helpdesk Representative to diagnose and resolve IT and automotive-system issues, with escalation for complex problems. The role supports first and second shifts, including occasional Saturday hours.

Ideal candidates have an IT or automotive background, customer-service experience, and strong problem-solving and communication skills. Full-time benefits and a professional, team-oriented environment are offered.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1+ years of relevant work experience.
• Experience in business processes and optimization.
• Continuous learner keeping up with industry knowledge and technology.

Responsibilities

• Execute business process transactions with accuracy and procedural compliance.
• Collaborate with senior analysts, managers, and team members.
• Assist in process improvement projects and data analysis.
• Identify process bottlenecks and maintain quality standards.
• Ensure compliance with quality and procedural guidelines.
• Help update and document procedures.
• Work with team to meet performance targets and quality standards.
• Participate in training and development programs.

Skills

IT background

Customer service

Problem solving

Team player

Communication

Attendance

Education

Bachelor's degree in a relevant field

Tools

LAN/WAN knowledge

Job description

DXC Technology Company in Lansing, MI seeks a Technical Helpdesk Representative to diagnose and resolve IT and automotive-system issues, with escalation for complex problems. The role supports first and second shifts, including occasional Saturday hours.

Ideal candidates have an IT or automotive background, customer-service experience, and strong problem-solving and communication skills. Full-time benefits and a professional, team-oriented environment are offered.