On-site Spanish Bilingual Luxury Client Service Manager

Percepta; Melbourne (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta in Melbourne, FL is seeking a Spanish bilingual Client Service Manager on-site to deliver first-class service to luxury clients and dealers. You will answer inbound inquiries via phone and email, resolve issues, and build trusted relationships while representing our brand with professionalism.

The role emphasizes empathy, problem resolution, and adherence to company guidelines. Candidates should have a High School diploma (Associates or Bachelor's preferred) and Spanish bilingual

Qualifications

• Spanish bilingual fluency both written and verbal.
• Strong communication and active listening abilities.
• Experience delivering high-level client service.
• Ability to resolve complex client issues with poise and professionalism.

Responsibilities

• Answer inbound client calls and emails, addressing inquiries using available resources.
• Build and maintain professional relationships with clients and dealerships.
• Act as liaison between clients and dealerships to ensure timely, accurate responses.
• Resolve client issues using Dealers, Team Leaders, SMEs, Field Servicers, and Resolution Specialists.
• Identify process improvement opportunities to enhance client satisfaction and advocacy.

Skills

Spanish bilingual

Communication skills

Customer service

Problem resolution

Empathy

Conflict resolution

Professionalism

Team collaboration

Education

High School Diploma

Associates or Bachelor's degree preferred

Job description

Percepta in Melbourne, FL is seeking a Spanish bilingual Client Service Manager on-site to deliver first-class service to luxury clients and dealers. You will answer inbound inquiries via phone and email, resolve issues, and build trusted relationships while representing our brand with professionalism.

The role emphasizes empathy, problem resolution, and adherence to company guidelines. Candidates should have a High School diploma (Associates or Bachelor's preferred) and Spanish bilingual