Bilingual Spanish Customer Support Specialist (Onsite)

Ttecjobs

Allen Park (MI)

On-site

USD 22,000 - 30,000

Full time

8 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Vacation & Holidays

Tuition Reimbursement

Training & Development

Employee Discount Program

EAP

Recognition Program

Job summary

Percepta in Allen Park, Michigan is seeking a Bilingual Spanish Customer Service Representative to deliver outstanding member experiences onsite. You’ll guide customers through a modern platform using phone, video chat, and messaging while applying empathy and problem-solving skills.

Ideal candidates possess 3–5 years in customer service, fluent Spanish and English, and comfort with digital tools. With starting pay around $16/hour, the role offers health/dental/vision insurance, 401(k), PTO,

Qualifications

High school diploma required; an associate or bachelor's degree is a plus.
3–5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
Fluent in Spanish and English (written and verbal).
Excellent communication skills in both languages.
Comfort with technology, software, and social media platforms.

Responsibilities

Deliver exceptional, relationship-driven member experiences in every interaction.
Guide and educate members navigating a technology-driven platform.
Provide knowledgeable, personalized support and actionable guidance.
Diagnose issues and resolve inquiries efficiently; teach preventive steps.
Troubleshoot escalated issues with cross-team collaboration.