Bilingual Project Coordinator: Installations & Customer Care

Floor Interior Services Corp; Melbourne (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Floor Interior Services Corp in Melbourne, FL is seeking a Project Coordinator to bridge customers, our retail partner, and installers, ensuring projects finish accurately, efficiently, and on time. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment, serving as the primary communicator and problem-solver from start to finish.

This role requires 1–3 years in project coordination or customer service, bilingual English/Spanish preferred, valid Florida

Qualifications

• 1–3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• High school diploma or equivalent required.
• Customer service background a must.
• Bilingual (English/Spanish) highly preferred.
• Knowledge of the flooring industry is a plus.
• Must possess a valid Florida Driver's License.
• Must possess a current Forklift Certification or be willing to obtain one.

Responsibilities

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions , and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills

Project coordination

Customer service

Verbal & written communication

Multitasking

Time management

Problem-solving

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Job description

Floor Interior Services Corp in Melbourne, FL is seeking a Project Coordinator to bridge customers, our retail partner, and installers, ensuring projects finish accurately, efficiently, and on time. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment, serving as the primary communicator and problem-solver from start to finish.

This role requires 1–3 years in project coordination or customer service, bilingual English/Spanish preferred, valid Florida