Onsite Customer Experience Specialist – Melbourne, FL

Percepta; Melbourne (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time and Holidays

Tuition Reimbursement

Job summary

Percepta is hiring a Customer Service Representative for an onsite role in Melbourne, FL. You will interact with customers and dealership partners, resolve inquiries, and document interactions using CRM systems.

The position requires strong communication, organizational skills, and a customer-centric mindset. You’ll join a team focused on delivering outstanding experiences across channels, with opportunities for growth, training, and comprehensive benefits.

Qualifications

• A high school diploma or GED is required.
• A minimum of one year of experience in customer service and/or sales.
• Strong written and oral communication skills for all levels of the organization.
• Excellent customer service, interpersonal, and relationship-building abilities.

Responsibilities

• Deliver exceptional service and resolve inquiries with confidence.
• Build positive relationships with customers and dealership partners.
• Use CRM tools to document interactions and manage cases efficiently.
• Make outbound calls to gather information and provide updates.
• Collaborate with internal teams to resolve complex inquiries.

Skills

Customer service

Sales

Communication

Organization

Education

High school diploma

Tools

CRM systems

FMC360

Customer Contact systems

Job description

Percepta is hiring a Customer Service Representative for an onsite role in Melbourne, FL. You will interact with customers and dealership partners, resolve inquiries, and document interactions using CRM systems.

The position requires strong communication, organizational skills, and a customer-centric mindset. You’ll join a team focused on delivering outstanding experiences across channels, with opportunities for growth, training, and comprehensive benefits.