Automotive Customer Care Specialist (On-Site Melbourne)

Percepta LLC; Melbourne (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Flexible Spending Account (FSA) & HSA

401(k)

Vacation/Sick Time & Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College Training

Job summary

Percepta LLC is seeking an Automotive Customer Service Representative to work on-site in Melbourne, Florida. You will handle inbound calls, emails, and chats, provide a professional sales experience, and help customers with pre- and post-purchase support, documenting interactions and guiding purchases.

The ideal candidate will have strong problem-solving skills, automotive knowledge preferred, and fluency in English, with typing proficiency and CRM experience.

Qualifications

• High school diploma required; some college or vocational training preferred.

Responsibilities

• Receive inbound calls, emails, and chats via Automotive E-commerce Portal.

Skills

Problem solving

Customer focus

English fluency

CRM software

Typing 30 WPM

Communication skills

Automotive knowledge

Documentation

Education

High school diploma

Some college or vocational training

Tools

CRM software

Job description

Percepta LLC is seeking an Automotive Customer Service Representative to work on-site in Melbourne, Florida. You will handle inbound calls, emails, and chats, provide a professional sales experience, and help customers with pre- and post-purchase support, documenting interactions and guiding purchases.

The ideal candidate will have strong problem-solving skills, automotive knowledge preferred, and fluency in English, with typing proficiency and CRM experience.