Onsite Customer Service Pro — Grow Your Impact

Percepta LLC; Melbourne (FL); Hybrid; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision/Life Insurance

FSA/HSA options

Traditional 401(k) Retirement Plan

Paid Vacation/Sick Time & Holidays

Tuition Reimbursement & Percepta‑Colle

Employee Assistance Program

Employee Discount Program

Zusammenfassung

Percepta LLC in Melbourne, FL is seeking a Customer Service Representative to work onsite. You will be the trusted voice for customers, delivering exceptional service, resolving questions, and guiding conversations to identify needs and provide right solutions.

You’ll use CRM tools to document interactions, collaborate with dealership partners, and help maintain high standards of customer satisfaction. The role emphasizes communication, teamwork, and a proactive approach to problem solving

Qualifikationen

• High school diploma or GED.
• Minimum of one year of experience in customer service and/or sales.
• Strong written and oral communication skills with all levels of the organization.
• Strong customer service, interpersonal, and relationship-building skills.
• Strong organizational, time management, planning, problem-solving, and multi-tasking skills.
• Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision.
• The ability to demonstrate a high degree of professionalism.
• Experience with FMC360 or Customer Contact systems is a plus.

Aufgaben

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
• Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
• Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
• Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
• Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
• Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
• Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
• Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.

Kenntnisse

Customer service

Communication skills

Sales experience

Time management

Multitasking

Teamwork

Professionalism

Ausbildung

High School diploma or GED

Tools

CRM systems

FMC360

Jobbeschreibung

Percepta LLC in Melbourne, FL is seeking a Customer Service Representative to work onsite. You will be the trusted voice for customers, delivering exceptional service, resolving questions, and guiding conversations to identify needs and provide right solutions.

You’ll use CRM tools to document interactions, collaborate with dealership partners, and help maintain high standards of customer satisfaction. The role emphasizes communication, teamwork, and a proactive approach to problem solving