Onsite Customer Care Pro — Melbourne, FL, Great Benefits

Talentify; Melbourne (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) Retirement Plan

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Percepta College

Employee Assistance Program (EAP)

Employee Discount Program

Perci Perks rewards

Job summary

Percepta in Melbourne, FL is seeking an onsite Customer Care Representative to be the first point of contact for dealership personnel and vehicle owners. You will deliver friendly, accurate support across phone, email, and web forms during standard business hours.

Join a people-first culture with comprehensive benefits, opportunities to grow through Percepta College, and a collaborative team environment focused on continuous improvement.

Qualifications

• High school diploma required.
• 1–2 years of customer service experience.
• Ability to type and operate multiple software programs.
• Excellent written and verbal communication skills.
• Strong multitasking and time-management abilities.

Responsibilities

• Respond to dealership personnel and vehicle owner inquiries across phone, email, and web forms.
• Research, document, and resolve inquiries; follow up as needed.
• Maintain responsiveness while delivering accurate solutions and meeting performance standards.
• Collaborate with teammates and mentors to share knowledge and best practices.

Skills

Customer service

Typing

Communication

Time management

Multitasking

Computer skills

Education

High school diploma

College degree preferred

Job description

Percepta in Melbourne, FL is seeking an onsite Customer Care Representative to be the first point of contact for dealership personnel and vehicle owners. You will deliver friendly, accurate support across phone, email, and web forms during standard business hours.

Join a people-first culture with comprehensive benefits, opportunities to grow through Percepta College, and a collaborative team environment focused on continuous improvement.