Onsite Inventory & Service Solutions Specialist

MSC Industrial Supply Co.; Janesville (WI); On-site; USD 27,813 - 38,490; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist Level 1 to deliver exceptional customer service and manage on-site inventory at a large customer location.

This role supports procurement, order placement, and control of MSC ControlPoint Solutions, including VMI, vending, and crib systems. Responsibilities include daily activity logging in Salesforce, stock level management, and collaboration with account teams to drive retention and expansion.

Qualifications

• High School Diploma (or equivalent) required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions and services.
• Excellent customer service and sales skills.
• Strong problem solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up‑to‑date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC‑approved time management tools.
• Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

Skills

Customer service

Sales skills

Problem solving

MS Office

Communication

Technical solutions knowledge

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist Level 1 to deliver exceptional customer service and manage on-site inventory at a large customer location.

This role supports procurement, order placement, and control of MSC ControlPoint Solutions, including VMI, vending, and crib systems. Responsibilities include daily activity logging in Salesforce, stock level management, and collaboration with account teams to drive retention and expansion.