Onsite Inventory & Service Specialist

MSC Industrial Supply Co.; Massachusetts; On-site; USD 30,000 - 45,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations. The role supports procurement, order placement, and MSC ControlPoint solutions including VMI and vending systems.

You’ll contribute to solution optimization, engage with stakeholders, and drive retention and growth. This full-time position is based at customer sites with travel as needed and requires a valid driver's license.

Qualifications

• Excellent customer service skills and strong communication abilities.
• Proven problem-solving and critical thinking capabilities.
• Proficiency with Microsoft Office and basic computer literacy.
• Ability to work with internal/external stakeholders.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI and vending programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC loyalty through solution support and CARE program execution.
• Maintain 6S standards across all equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Microsoft Office

Communication skills

Education

High School Diploma

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations. The role supports procurement, order placement, and MSC ControlPoint solutions including VMI and vending systems.

You’ll contribute to solution optimization, engage with stakeholders, and drive retention and growth. This full-time position is based at customer sites with travel as needed and requires a valid driver's license.