Onsite Inventory & Customer Solutions Specialist

MSC Industrial Direct Co.,Inc.; Richmond, Northern (VA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at large customer locations in Richmond, VA.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending and VMI at the onsite site. You will drive value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, while maintaining 6S standards and logging activities in

Qualifications

• High school diploma or equivalent required.
• Minimum two years in telephone or outside sales, storeroom/inventory management, or customer service.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI and vending.
• Perform ordering, stock put-away, and inventory optimization.
• Maintain 6S standards across solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Engage with customer contacts to ensure solution retention and satisfaction.

Skills

Telephone sales

Customer service

Inventory management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at large customer locations in Richmond, VA.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending and VMI at the onsite site. You will drive value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, while maintaining 6S standards and logging activities in