On-Site Service & Warranty Coordinator

Cummins Inc.; Hilliard (OH); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Life insurance

Health Savings Account (HSA)

Relocation package

Job summary

Cummins Inc. is seeking a Service Administrator for our Distribution branch in Hilliard, OH. You will be the primary customer contact, gathering information, providing quotes, and coordinating repair plans while ensuring accurate work orders for invoicing and warranty.

The role requires strong communication, computer skills across multiple platforms, and the ability to manage competing priorities in a fast-paced environment. Diesel experience and warranty knowledge are a plus.

Qualifications

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Responsibilities

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Skills

Customer service

Communication

Multi-tasking

Diesel experience

Warranty knowledge

Problem solving

Education

High school diploma

Tools

ERP systems

Job description

Cummins Inc. is seeking a Service Administrator for our Distribution branch in Hilliard, OH. You will be the primary customer contact, gathering information, providing quotes, and coordinating repair plans while ensuring accurate work orders for invoicing and warranty.

The role requires strong communication, computer skills across multiple platforms, and the ability to manage competing priorities in a fast-paced environment. Diesel experience and warranty knowledge are a plus.