Service Administrator: Customer Care & Quotes

PowerToFly; Kentucky; On-site; USD 57,000 - 85,000; Full time

Job summary

Cummins Inc. in West Chester, OH is seeking a Service Administrator for our Distribution business. This on-site role covers front-line customer service, quotes, work orders and repair planning to keep our customers informed.

You will manage scheduling, ensure secure facilities after shifts, and collaborate across teams to resolve issues. Strong communication, computer skills, and experience in service or warranty work are essential.

Qualifications

• Excellent customer service skills and professional communication.
• Experience in service, repair, or warranty field preferred.
• Strong computer skills with multiple software platforms.
• Ability to work in a fast-paced environment with multiple priorities.
• Knowledge of estimating and adding value through services is a plus.
• High school diploma or equivalent.

Responsibilities

• Be the first point of contact with customers to promote quality service.
• Identify needs, gather information, provide quotes, develop repair plans.
• Review/create work orders for invoicing and warranty.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication

Computer skills

Fast-paced environment

Estimate building

Warranty experience

Education

High school diploma

Job description

Cummins Inc. in West Chester, OH is seeking a Service Administrator for our Distribution business. This on-site role covers front-line customer service, quotes, work orders and repair planning to keep our customers informed.

You will manage scheduling, ensure secure facilities after shifts, and collaborate across teams to resolve issues. Strong communication, computer skills, and experience in service or warranty work are essential.