Service Admin & Customer Support Coordinator

Cummins Inc.; Saginaw (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Michigan is seeking a Service Administrator for our Distribution business in Saginaw, MI.

You will be the first point of contact with customers, gather information, provide quotes, develop repair plans, and keep customers updated on repair work. The role requires strong customer service, communication, and proficiency with multiple software platforms; on-site work with relocation option exists.

Qualifications

• Excellent customer service and professional communication.
• Experience in service & repair or warranty-related fields preferred.
• Proficient with multiple software platforms.
• Ability to manage multiple priorities in a fast-paced setting.
• Ability to escalate technical issues and gather product information.

Responsibilities

• Serves as first point of contact with customer to promote quality service.
• Identify customer needs, gather information, provide quotes, develop repair plans, and provide updates on repair work.
• Review and create work orders to ensure invoicing and warranty accuracy.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication

Software proficiency

Fast-paced environment

Issue escalation

Estimate building

High school diploma

Education

High school diploma

Tools

ERP software

Job description

Cummins Inc. in Michigan is seeking a Service Administrator for our Distribution business in Saginaw, MI.

You will be the first point of contact with customers, gather information, provide quotes, develop repair plans, and keep customers updated on repair work. The role requires strong customer service, communication, and proficiency with multiple software platforms; on-site work with relocation option exists.