Onsite Service Coordinator

Cummins Inc.; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical Insurance

Dental Insurance

Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Anchorage, AK seeks a Service Administrator to be the primary customer contact, promoting quality service and growing branch business. This 100% onsite role supports a busy distribution operation.

You will open and manage work orders, coordinate technicians, provide updates, manage warranty claims, and maintain detailed service records while ensuring accurate documentation.

Qualifications

• Strong customer service and communication skills.
• Experience coordinating service activities, scheduling work, and managing customer expectations.
• Ability to create and manage complex work orders, quotes, and repair plans.
• Working knowledge of warranty processes and claim administration.
• Strong organizational skills with attention to detail and accurate documentation.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Financial acumen and the ability to explain service charges and repair recommendations.
• Experience using service management systems and electronic service tools preferred.

Responsibilities

• Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.
• Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.
• Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.
• Open and manage work orders, service requests, quotes, and repair plans.
• Coordinate service work by scheduling technicians and monitoring progress.
• Provide customers with timely updates on repair status, schedules, and warranty claims.
• Process warranty claims and ensure all documentation is completed accurately.
• Maintain detailed service records and documentation within business systems.
• Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations.
• Monitor key service metrics, including customer satisfaction and labor productivity.

Skills

Customer service

Communication

Work order management

Warranty processing

Documentation

Organizational skills

Multitasking

Financial acumen

Service management systems

Education

Technical trade school diploma

Tools

Service management systems

Electronic service tools

Job description

Cummins Inc. in Anchorage, AK seeks a Service Administrator to be the primary customer contact, promoting quality service and growing branch business. This 100% onsite role supports a busy distribution operation.

You will open and manage work orders, coordinate technicians, provide updates, manage warranty claims, and maintain detailed service records while ensuring accurate documentation.