Customer-First Service Administrator (Flexible Shifts)

Cummins Inc.; Olde West Chester (OH); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical/Dental/Life Insurance

Health Savings Account (HSA)

Domestic Partners Coverage

Job summary

Cummins Inc. in West Chester, OH seeks a Service Administrator for our Distribution business. The role supports customers as the first point of contact, handling quotes, repair plans, and status updates while ensuring smooth branch operations.

This on-site position offers two shift options (7:00-3:30 or 9:00-5:30, Monday–Friday) and a compensation range from $56,800 to $85,200 depending on experience, with benefits including retirement plans and health coverage.

Qualifications

• Excellent customer service skills and professional communication.
• Experience in service & repair or warranty-related field preferred.
• Strong computer skills across multiple software platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Locking the facility at shift end is required.

Responsibilities

• Serve as first point of contact with customers to promote quality service.
• Ensure the facility is secured and locked after the 9:00 AM - 5:30 PM shift.
• Identify customer needs, gather information, provide quotes, develop repair plans, and update customers.
• Review and create work orders for accurate invoicing and warranty.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication

Service & repair knowledge

Computer skills

Multitasking

Technical issue escalation

Estimate creation

Education

High School diploma or equivalent

Job description

Cummins Inc. in West Chester, OH seeks a Service Administrator for our Distribution business. The role supports customers as the first point of contact, handling quotes, repair plans, and status updates while ensuring smooth branch operations.

This on-site position offers two shift options (7:00-3:30 or 9:00-5:30, Monday–Friday) and a compensation range from $56,800 to $85,200 depending on experience, with benefits including retirement plans and health coverage.