Service Administrator

Cummins Inc.; Hilliard (OH); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Life insurance

Health Savings Account (HSA)

Relocation package

Job summary

Cummins Inc. is seeking a Service Administrator for our Distribution branch in Hilliard, OH. You will be the primary customer contact, gathering information, providing quotes, and coordinating repair plans while ensuring accurate work orders for invoicing and warranty.

The role requires strong communication, computer skills across multiple platforms, and the ability to manage competing priorities in a fast-paced environment. Diesel experience and warranty knowledge are a plus.

Qualifications

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Responsibilities

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Skills

Customer service

Communication

Multi-tasking

Diesel experience

Warranty knowledge

Problem solving

Education

High school diploma

Tools

ERP systems

Job description

We are looking for a talented Service Administrator for our Distribution business in Hilliard, OH.

In this role, you will make an impact in the following ways :

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

• Review/create work orders to ensure accuracy for invoicing and warranty.

• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following :

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

• Prior experience in service & repair, or warranty-related field preferred.

• Excellent computer skills using multiple software platforms.

• Ability to thrive in a fast-paced environment with multiple priorities.

• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.

• Experience in estimate building and communicating value in add on services is a plus.

• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Prior diesel experience preferred.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $56800

Max Salary $85200

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.