On-Site Service Specialist — Inventory & Customer Growth

W. W. Grainger; New Jersey; Hybrid; USD 34,000 - 44,000; Full time

Job summary

W.W. Grainger, Inc. is seeking an On-Site Service Representative in the Somerset/New Brunswick, NJ area to support customers by managing inventory, delivering outstanding service, and driving account growth through the KeepStock program.

The role reports to a Supervisor or Manager of Onsite Services and collaborates with partners to implement sales strategies. The ideal candidate has 3 years' experience in selling or service, a High School Diploma or equivalent, the ability to lift 25–60 lbs,

Qualifications

• 3 years' experience in selling or service environment.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Skills

Customer service

Inventory management

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

W.W. Grainger, Inc. is seeking an On-Site Service Representative in the Somerset/New Brunswick, NJ area to support customers by managing inventory, delivering outstanding service, and driving account growth through the KeepStock program.

The role reports to a Supervisor or Manager of Onsite Services and collaborates with partners to implement sales strategies. The ideal candidate has 3 years' experience in selling or service, a High School Diploma or equivalent, the ability to lift 25–60 lbs,