On-Site Service & Inventory Coordinator

W. W. Grainger; Asheville (NC); On-site; USD 56,907,000 - 71,091,000; Full time

Benefits offered by this job

Insurance on day one

Paycheck access

PTO & holidays

401(k) retirement plan

Employee discounts

Parental leave

Safety shoes

Job summary

W.W. Grainger, Inc. is seeking a full-time On-Site Service Representative to support customers in the Asheville, NC area. The role emphasizes inventory management, exceptional customer service, and collaboration with sales partners to expand Grainger offerings.

You will stock and manage inventory, resolve issues promptly, and follow routing plans to ensure efficient service delivery while promoting growth through KeepStock and related programs.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Sales experience

Education

High School Diploma or equivalent

Job description

W.W. Grainger, Inc. is seeking a full-time On-Site Service Representative to support customers in the Asheville, NC area. The role emphasizes inventory management, exceptional customer service, and collaboration with sales partners to expand Grainger offerings.

You will stock and manage inventory, resolve issues promptly, and follow routing plans to ensure efficient service delivery while promoting growth through KeepStock and related programs.