On-Site Service Pro: Inventory & Customer Solutions

W. W. Grainger; Franklin Township (NJ); On-site; USD 71,635,000 - 91,693,000; Full time

Job summary

W. W. Grainger, Inc.

in Somerset/New Brunswick, NJ is seeking a full-time On-Site Service Representative to support customers by managing inventory, providing exceptional service, and driving account growth through KeepStock programs. You will collaborate with partners to deliver MRO solutions and ensure customer satisfaction. The role requires about 3 years in a selling or service environment, a High School Diploma or equivalent, and the ability to lift 25–60 lbs.

Qualifications

• 3 years of experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and work in difficult positions.
• Valid driver's license in state of residence.
• Must carry required levels of automobile insurance.
• Strong collaboration and problem-solving skills.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Sales or service experience

Problem-solving

Collaboration

Valid driver's license

Physical strength/ability

Education

High School Diploma or equivalent

Tools

Routing software

Job description

W. W. Grainger, Inc.

in Somerset/New Brunswick, NJ is seeking a full-time On-Site Service Representative to support customers by managing inventory, providing exceptional service, and driving account growth through KeepStock programs. You will collaborate with partners to deliver MRO solutions and ensure customer satisfaction. The role requires about 3 years in a selling or service environment, a High School Diploma or equivalent, and the ability to lift 25–60 lbs.