On-Site Service Technician: Inventory & Tech Support

W. W. Grainger; City of Syracuse (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paycheck advances

PTO 18 days

Holidays 6

401k plan

Employee discounts

Parental leave

Safety shoes

Job summary

W.W. Grainger, Inc. in Syracuse, NY is hiring a full-time On-Site Service Specialist to support KeepStock installations and inventory management at customer locations.

The role emphasizes hands-on service, data collection, and collaborative customer interactions to ensure smooth implementation and ongoing service. The candidate should have 3 years of customer service or warehouse experience, a high school diploma, basic technical skills, the ability to lift 25–60 lbs, and a valid driver’s

Qualifications

• 3 years' experience in customer service or warehouse environment.
• High School diploma or equivalent.
• Technical skills and problem solving.
• Ability to lift 25 to 60 lbs or work in difficult positions.
• Managed several projects simultaneously.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Perform machine break/fix activities at the customer's site.
• Implement territory work related to customer inventory projects.
• Perform data collection at the customer's site.
• Assist customers with staging, labeling and organizing product at a customer site.
• Will cover PTO and have route-based responsibilities when needed.
• Complete product relocation and discontinuation process.

Skills

Customer service

Warehouse environment

Problem solving

Physical strength

Project management

Driver's license

Education

High School diploma or equivalent

Job description

W.W. Grainger, Inc. in Syracuse, NY is hiring a full-time On-Site Service Specialist to support KeepStock installations and inventory management at customer locations.

The role emphasizes hands-on service, data collection, and collaborative customer interactions to ensure smooth implementation and ongoing service. The candidate should have 3 years of customer service or warehouse experience, a high school diploma, basic technical skills, the ability to lift 25–60 lbs, and a valid driver’s