On-Site Service Representative

Jobtailor; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Grainger is seeking an Onsite Services professional in the Chicago area to manage customer inventories, stock control, and route-based service visits, delivering outstanding service and driving inventory accuracy.

You will collaborate with sales partners, resolve issues, and identify opportunities to expand Grainger offerings during site visits, while adhering to safety and inspection requirements and maintaining route schedules.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Report to a Supervisor or Manager of Onsite Services.
• Support assigned customers by managing their inventory.
• Provide outstanding customer service.
• Drive account growth through customers' inventory management (KeepStock) program.
• Work with partners to implement sales strategy.
• Help customers understand Grainger solutions for their business' MRO needs.
• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Skills

Inventory management

Customer service

Sales strategy implementation

Problem-solving

Valid driver's license

Education

High School Diploma or equivalent

Tools

Routing Software

Job description

• Report to a Supervisor or Manager of Onsite Services


• Support assigned customers by managing their inventory


• Provide outstanding customer service


• Drive account growth through customers' inventory management (KeepStock) program


• Work with partners to implement sales strategy


• Help customers understand Grainger solutions for their business' MRO needs


• Service multiple customer locations


• Receive and stock purchased product in designated customer locations


• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted


• Resolve customer problems promptly to retain and promote customer loyalty


• Follow designated route defined by routing software tools and maintain route guides


• Identify continuous improvement opportunities in productivity, process, and cycle time


• Comply with safety and inspection requirements of the facility where the service is being provided


• Help create new orders by engaging with customers to identify additional product needs


• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Requirements

• 3 years' experience in selling or service environment


• High School Diploma or equivalent


• Ability to lift 25 to 60lbs and/or work in difficult positions


• Collaboration and problem-solving skills


• Ability to handle different technical and operational issues


• Have and maintain a valid driver's license in State of residence


• Must carry required levels of automobile insurance

Core Competencies

Demonstrates expertise in inventory management and customer service, with a focus on driving account growth and understanding MRO solutions. Proficient in problem-solving and collaboration to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

• Inventory Management


• Customer Service


• Sales Strategy Implementation


• Problem-Solving Skills


• Valid Driver's License

Hard Skills

• Inventory Management


• Sales Strategy


• Order Creation


• Product Stocking


• Route Management

Soft Skills

• Collaboration


• Problem-Solving


• Customer Engagement

Certifications & Qualifications

• Valid Driver's License


• Automobile Insurance

Industry Keywords

• MRO Needs


• Customer Loyalty


• Continuous Improvement


• Safety Compliance

Tools & Technologies

• Routing Software