On-Site Service Representative

Jobtailor

Pocatello (ID)

On-site

USD 42,000 - 62,000

Full time

9 days ago

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Job summary

Grainger is seeking a Route Sales Specialist to service multiple customer locations along the American Falls route. You will receive and stock products, monitor stock levels, and create orders to meet customer demand.

You will resolve issues, engage customers to identify additional product needs, and partner with sales to expand Grainger's MRO solutions while driving inventory management initiatives like KeepStock. Candidates must hold a valid driver's license and be capable of lifting 25–60 lbs.

Qualifications

3 years' experience in selling or service environment.
High School Diploma or equivalent.
Ability to lift 25 to 60lbs and/or work in difficult positions
Collaboration and problem-solving skills
Ability to handle different technical and operational issues
Valid driver's license in State of residence, maintained throughout employment
Required levels of automobile insurance

Responsibilities

Service multiple customer locations on the route.
Receive and stock purchased product in designated locations.
Ensure stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with facility safety and inspection requirements
Help create new orders by engaging customers to identify additional product needs
Probe for customer needs during each site visit
Work with sales partners to expand Grainger offerings
Support assigned customers by managing inventory and providing outstanding customer service
Drive account growth through customers' inventory management (KeepStock) program
Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Skills

Customer Service

Inventory Management

Sales Strategy

Collaboration

Problem-Solving

Route Planning

Product Stocking

Order Creation

Education

High School Diploma or equivalent

Tools

Routing Software

Job description

Service multiple customer locations on the American Falls route
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with facility safety and inspection requirements
Help create new orders by engaging customers to identify additional product needs
Probe for customer needs during each site visit
Work with sales partners to expand Grainger offerings
Support assigned customers by managing inventory and providing outstanding customer service
Drive account growth through customers' inventory management (KeepStock) program
Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Requirements

3 years' experience in selling or service environment
High School Diploma or equivalent
Ability to lift 25 to 60lbs and/or work in difficult positions
Collaboration and problem-solving skills
Ability to handle different technical and operational issues
Valid driver's license in State of residence, maintained throughout employment
Required levels of automobile insurance

Core Competencies

Demonstrates strong customer service skills and the ability to manage inventory effectively while driving account growth through strategic sales initiatives. Proficient in identifying customer needs and implementing solutions to enhance productivity and customer loyalty.

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