On-Site Service Representative, Part-Time

Jobtailor; Inglewood (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Grainger is seeking a field service and sales-focused individual to service multiple customer locations across designated routes in California. You will stock, scan, and manage inventory while resolving issues and expanding Grainger MRO offerings.

You will partner with sales to identify needs, create orders, and promote KeepStock solutions, aiming to improve productivity, safety compliance, and customer loyalty on each site visit.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
• Manage customer inventory and provide outstanding customer service through the KeepStock program.
• Work with partners to implement sales strategy and help customers understand Grainger MRO solutions.

Skills

Customer Service

Inventory Management

Sales Strategy Implementation

Collaboration

Problem-Solving

Education

High School Diploma or equivalent

Tools

Routing Software

Job description

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide outstanding customer service through the KeepStock program
• Work with partners to implement sales strategy and help customers understand Grainger MRO solutions

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Core Competencies

Demonstrates strong customer service skills and the ability to manage inventory effectively while ensuring compliance with safety standards. Proficient in identifying customer needs and collaborating with sales partners to enhance product offerings.

Highest-signal resume keywords

• Customer Service
• Inventory Management
• Sales Strategy Implementation
• Collaboration Skills
• Problem-Solving Skills

Hard Skills

• Product Stocking
• Order Creation
• Route Management
• Inventory Scanning
• MRO Solutions Knowledge

Soft Skills

• Collaboration
• Problem-Solving

Certifications & Qualifications

• Valid Driver's License
• Automobile Insurance

Industry Keywords

• Customer Loyalty
• Continuous Improvement
• Grainger
• KeepStock Program
• Service Environment

Tools & Technologies

• Routing Software