On-Site Service Representative

Jobtailor

Jacksonville (FL)

On-site

USD 42,000 - 52,000

Full time

8 days ago

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Job summary

Grainger in Jacksonville, FL is seeking a route service professional to service multiple customer locations and manage on-site inventory. You will receive and stock products, maintain stocking levels, and resolve customer issues to promote loyalty.

Using routing software, you will follow defined routes, identify productivity improvements, ensure safety compliance, and collaborate with sales to expand Grainger's MRO solutions and drive account growth through KeepStock.

Qualifications

3 years' experience in selling or service environment
High School Diploma or equivalent
Ability to lift 25 to 60lbs and/or work in difficult positions
Collaboration and problem-solving skills
Ability to handle different technical and operational issues
Valid driver's license in State of residence
Must carry required levels of automobile insurance

Responsibilities

Service multiple customer locations
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with safety and inspection requirements of the facility where the service is being provided
Help create new orders by engaging with customers to identify additional product needs
Probe for customer need during each site visit and work with sales partners to expand Grainger offerings
Manage customer inventory and provide outstanding customer service
Drive account growth through customers' inventory management (KeepStock) program
Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Skills

Customer Service

Inventory Management

Routing Software Tools

Collaboration

Problem-Solving

Education

High School Diploma or equivalent

Tools

Routing Software Tools

Job description

Service multiple customer locations
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with safety and inspection requirements of the facility where the service is being provided
Help create new orders by engaging with customers to identify additional product needs
Probe for customer need during each site visit and work with sales partners to expand Grainger offerings
Manage customer inventory and provide outstanding customer service
Drive account growth through customers' inventory management (KeepStock) program
Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Requirements

3 years' experience in selling or service environment
High School Diploma or equivalent
Ability to lift 25 to 60lbs and/or work in difficult positions
Collaboration and problem-solving skills
Ability to handle different technical and operational issues
Valid driver's license in State of residence
Must carry required levels of automobile insurance

Core Competencies

Demonstrates expertise in customer service and inventory management, with a focus on driving account growth through effective collaboration and problem-solving. Proficient in utilizing routing software tools to optimize service delivery and ensure compliance with safety standards.

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