On-Site Service Representative – Full Time

Jobtailor; Springfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor seeks a customer-focused Route Sales/Service Associate to service multiple customer locations in Massachusetts. You will receive and stock products, manage inventory, and use routing software to follow defined routes while promoting Grainger's MRO solutions.

You will build relationships, identify customer needs, and collaborate with sales partners to expand offerings. The role requires a high school diploma, 3 years in selling or service, ability to lift up to 60 lbs, and a valid

Qualifications

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide outstanding customer service through the KeepStock program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Skills

Customer Service

Inventory Management

Collaboration

Problem-Solving

Sales Strategy Implementation

Education

High School Diploma or equivalent

Tools

Routing Software

Inventory Scanning

Product Stocking

Route Management

Order Creation

MRO Solutions

Job description

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide outstanding customer service through the KeepStock program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Core Competencies

Demonstrates strong customer service skills and the ability to manage inventory effectively while ensuring compliance with safety standards. Proficient in identifying customer needs and collaborating with sales partners to enhance product offerings.

Highest-signal resume keywords

• Customer Service
• Inventory Management
• Collaboration
• Problem-Solving
• Sales Strategy Implementation

ATS Optimization Keywords

Hard Skills

• Inventory Scanning
• Product Stocking
• Route Management
• Order Creation
• MRO Solutions

Soft Skills

• Collaboration
• Problem-Solving

Certifications & Qualifications

• Valid Driver's License
• Automobile Insurance

Industry Keywords

• Customer Loyalty
• Continuous Improvement
• Safety Compliance
• KeepStock Program

Tools & Technologies

• Routing Software