On-Site Service Representative

Jobtailor; Peoria (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Grainger is seeking a Route Inventory Specialist to service multiple customer locations around Peoria, IL. You will manage inventory through the KeepStock program, stock orders at customer sites, and ensure accurate route execution using routing software.

You will resolve customer issues, engage clients for additional product needs, and support MRO inventory-management solutions while maintaining safety compliance and route guides.

Qualifications

• Full-time availability.
• Ability to service multiple customer locations.
• Ability to receive and stock products at designated customer locations.
• Ability to scan inventory and maintain stocking levels.
• Ability to follow routes defined by routing software tools and maintain route guides.
• Ability to identify continuous improvement opportunities in productivity, process, and cycle time.
• Ability to comply with facility safety and inspection requirements.
• Customer service and customer problem-resolution skills.
• Ability to engage customers to identify additional product needs.
• Ability to probe for customer needs and work with sales partners to expand Grainger offerings.

Responsibilities

• Service multiple customer locations along a designated Peoria route.
• Manage customer inventory through the KeepStock program.
• Receive and stock purchased products at customer locations.
• Scan inventory and maintain product stocking levels as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow routes defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with customer-facility safety and inspection requirements.
• Engage customers to identify additional product needs and help create new orders.
• Probe for customer needs and work with sales partners to expand Grainger offerings.
• Support customers with MRO inventory-management solutions.

Skills

Customer Service Skills

Inventory Management

Routing Software Proficiency

Continuous Improvement Identification

Problem Resolution

Tools

Routing Software

KeepStock Program

Job description

• Service multiple customer locations along a designated Peoria route
• Manage customer inventory through the KeepStock program
• Receive and stock purchased products at customer locations
• Scan inventory and maintain product stocking levels as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow routes defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with customer-facility safety and inspection requirements
• Engage customers to identify additional product needs and help create new orders
• Probe for customer needs and work with sales partners to expand Grainger offerings
• Support customers with MRO inventory-management solutions

Requirements

• Full-time availability
• Ability to service multiple customer locations
• Ability to receive and stock products at designated customer locations
• Ability to scan inventory and maintain stocking levels
• Ability to follow routes defined by routing software tools and maintain route guides
• Ability to identify continuous improvement opportunities in productivity, process, and cycle time
• Ability to comply with facility safety and inspection requirements
• Customer service and customer problem-resolution skills
• Ability to engage customers to identify additional product needs
• Ability to probe for customer needs and work with sales partners to expand Grainger offerings

Core Competencies

Demonstrates expertise in customer service and inventory management, with a focus on maintaining product stocking levels and resolving customer issues. Proficient in utilizing routing software tools to optimize service routes and identify continuous improvement opportunities.

Highest-signal resume keywords

• Customer Service Skills
• Inventory Management
• Routing Software Proficiency
• Continuous Improvement Identification
• Problem Resolution

ATS Optimization Keywords

Hard Skills

• Inventory Scanning
• Product Stocking
• Customer Engagement
• Order Creation
• Safety Compliance

Soft Skills

• Customer Loyalty Promotion
• Communication Skills

Industry Keywords

• MRO Inventory Management
• Customer Facility Safety
• Process Improvement
• Productivity Enhancement

Tools & Technologies

• Routing Software
• KeepStock Program