On-Site Service Representative – East Denver Route

Jobtailor; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Grainger is seeking a Field Service professional to service customer locations and manage inventory while promoting Grainger's MRO solutions. You will coordinate stocking, engage with customers to identify needs, and support sales partners to expand Grainger offerings.

The role emphasizes delivering outstanding customer service, collaborating with teams, and ensuring safety compliance across site visits. Candidates must be able to lift 25–60 lbs and hold a valid driver's license.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.
• Ability to work Monday-Friday, between 7am-4pm.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow the designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where service is provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit.
• Work with sales partners to expand Grainger offerings.
• Support assigned customers by managing inventory and providing outstanding customer service.
• Drive account growth through customers' inventory management (KeepStock) program.
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions.

Skills

Customer Service

Inventory Management

Sales Strategy Implementation

Problem-Solving

Collaboration

Education

High School Diploma or equivalent

Tools

Routing Software

Job description

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow the designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings
• Support assigned customers by managing inventory and providing outstanding customer service
• Drive account growth through customers' inventory management (KeepStock) program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions
• Report to a Supervisor or Manager of Onsite Services

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance
• Ability to work Monday-Friday, between 7am-4pm

Core Competencies

Demonstrates strong customer service skills and the ability to manage inventory effectively while driving account growth through customer engagement and collaboration. Proficient in identifying improvement opportunities and adhering to safety and inspection requirements.

Highest-signal resume keywords

• Customer Service
• Inventory Management
• Sales Strategy Implementation
• Problem-Solving
• Collaboration

Hard Skills

• Inventory Management
• Product Stocking
• Route Management
• Order Creation
• Sales Engagement

Soft Skills

• Collaboration
• Problem-Solving
• Customer Loyalty Promotion

Certifications & Qualifications

• Valid Driver's License
• Automobile Insurance

Industry Keywords

• MRO Solutions
• Customer Locations
• Continuous Improvement
• Safety Compliance
• Service Environment

Tools & Technologies

• Routing Software