On-Site Service Operations Coordinator (Seattle)

Cascade Machinery and Electric, Inc.; Washington (District of Columbia); Presencial; USD 60.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Health insurance

401(k) match

Paid time off

Descripción de la vacante

Cascade Machinery and Electric, Inc. is seeking a Service Operations Coordinator to serve as the operational backbone of the shop office. You will work directly with the Field Service Manager and Shop Foreman, ensuring workflow and paperwork move seamlessly.

This role offers growth potential and hybrid cross-training opportunities to cover managerial tasks when needed. The ideal candidate has strong multitasking and communication skills, a willingness to learn about machinery and electrical

Formación

• Exceptional multi-tasking; pivot quickly between different tasks.
• Excellent written and verbal communication skills.
• Motivated, eager to learn with the technical aptitude to understand machinery and electrical repair workflows.

Responsabilidades

• Administrative Support: Provide comprehensive operational support to both the Field Service Manager and the Shop Foreman, managing a high volume of shop paperwork, service logs, and billing documentation.
• Job Intake & Documentation: Receive incoming customer equipment, take preliminary photos of the equipment's arriving condition, and build the physical custom packets for the shop floor.
• Customer Status Updates: Field routine status check calls from customers, check the ERP system or do quick shop floor walk-throughs to provide updates.
• Parts Expediting: Proactively follow up with vendors on ordered parts to ensure delivery dates are met and alert managers of delays.
• Cross-Training: Learn the responsibilities of both managers to step in when needed.

Conocimientos

Multi-tasking

Written communication

Verbal communication

Email drafting

Quotes processing

Billing documentation

Team coordination

Quick learner

Herramientas

ERP system

Descripción del empleo

Cascade Machinery and Electric, Inc. is seeking a Service Operations Coordinator to serve as the operational backbone of the shop office. You will work directly with the Field Service Manager and Shop Foreman, ensuring workflow and paperwork move seamlessly.

This role offers growth potential and hybrid cross-training opportunities to cover managerial tasks when needed. The ideal candidate has strong multitasking and communication skills, a willingness to learn about machinery and electrical