Service Operations Coordinator — On-Site with Growth Path

Cascade Machinery & Electric, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid vacation

Paid sick time

Paid holidays

Mobility path

Cross-training

Job summary

Cascade Machinery & Electric, Inc. is seeking a Service Operations Coordinator to be the operational backbone of our shop office in South Seattle.

This role is 100% on-site, five days a week, working directly with the Field Service Manager and Shop Foreman to ensure workflow and paperwork move smoothly. The ideal candidate will be highly motivated, possess strong communication skills, and be eager to learn the machinery and repair workflows.

Qualifications

• Ability to multitask across varied tasks.
• Strong written and verbal communication skills.
• Eager to learn and adapt in a technical environment.

Responsibilities

• Provide operational support to Field Service Manager and Shop Foreman, handling shop paperwork and billing documents.
• Capture incoming customer equipment details and create job traveler packets for the shop floor.
• Make routine status updates to customers using ERP data and shop floor walks.
• Expedite parts by following up with vendors and flag delays to management.
• Cross-train in dispatching, troubleshooting, quotes, and team coordination for coverage when managers are unavailable.

Skills

Multitasking

Written communication

Verbal communication

Eager to learn

Technical aptitude

Tools

ERP system

Job description

Cascade Machinery & Electric, Inc. is seeking a Service Operations Coordinator to be the operational backbone of our shop office in South Seattle.

This role is 100% on-site, five days a week, working directly with the Field Service Manager and Shop Foreman to ensure workflow and paperwork move smoothly. The ideal candidate will be highly motivated, possess strong communication skills, and be eager to learn the machinery and repair workflows.