Service Operations Specialist

Cleveland Brothers Equipment Co.; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career advancement

Job stability

Job summary

Cleveland Brothers Equipment Co., Inc. is hiring a Service Coordinator to be located onsite at one of our local branches. The role supports shop operations by managing work orders, time collection, material orders, and records, while coordinating with customers and internal teams.

Under supervision, you will post service calls, prepare paperwork, and maintain product catalogs and technical data. This position demands strong clerical skills and a solid understanding of engines and diesel/gas

Qualifications

• Clerical experience in a service shop with understanding of engines and electrical systems.

Responsibilities

• Open & close master and sub work orders
• Enter time into Time Collection System and prepare and process required paperwork
• Order & distribute materials for shop personnel
• Research literature
• Verify, record, maintain, & submit specific service shop records
• Substitute for other positions and other functions as assigned by necessity
• Main Focus - post repair service calls, communicate with customers, invoicing
• Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
• Enter personnel time into time collection system and generate all required paperwork
• Advise concerned parties on status of jobs
• Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
• Research part numbers from data base, and computer inventory records
• Maintain up-to-date files of product catalogues and technical data
• Order parts by computer for repairs from either inside or outside the Company and oversee distribution
• Accept payments for services
• Keep logs of repairs performed, customer calls, and parts required
• Compile reports on service employees hours, repair time on customer equipment, and machine history
• Initiate warranty claims and credit unused or defective parts against work orders
• Schedule repair work in absence of supervision
• Coordinate record keeping with sales and administrative personnel
• Receive payments and credit to work order when completed
• Operate basic office equipment * Perform other work related duties as required
• Thorough understanding of shop practices and procedures focusing on work order processes
• Knowledge of product and part inventory, diesel and gas engines
• Working skills in researching and ordering of parts coupled with computer supported clerical ability
• Proven ability to organize and prioritize work based on time constraints
• Strong communication skills for dealing with customers and fellow employees

Skills

Clerical experience

Job description

Cleveland Brothers Equipment Co., Inc. is hiring a Service Coordinator to be located onsite at one of our local branches. The role supports shop operations by managing work orders, time collection, material orders, and records, while coordinating with customers and internal teams.

Under supervision, you will post service calls, prepare paperwork, and maintain product catalogs and technical data. This position demands strong clerical skills and a solid understanding of engines and diesel/gas