On-Site Service Engineer

Compunnel, Inc.; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Compunnel, Inc. is seeking an experienced On‑Site Service Engineer (OSE) for their operations in the Town of Texas, Wisconsin. The role focuses on providing hands-on, customer-facing support in enterprise data center and server environments, ensuring rapid issue resolution and minimal downtime.

Ideal candidates will have 3–5+ years of technical support experience, familiarity with server hardware, and strong troubleshooting skills. Responsibilities include hardware maintenance and collaboration with internal teams. Certifications like Dell are a plus but not required.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Hands-on skills with server components (CPU, memory, power supplies, GPUs).
• Ability to lift up to 50 lbs and travel to customer sites.

Responsibilities

• Provide on-site support for Dell server and data center systems.
• Perform hardware maintenance including server builds and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems.

Skills

Technical support

Troubleshooting

Problem-solving

Communication

Education

Associate or bachelor’s degree in IT or related field

Tools

Dell server systems

Linux

Job description

Client is seeking an experienced On‑Site Service Engineer (OSE) to support enterprise data center and server environments, including next‑generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

Key Responsibilities

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on‑call rotations and support extended coverage when needed.

Required Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor’s degree in IT or related field (or equivalent experience).
• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment.
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving abilities.
• Comfortable working independently on‑site and communicating clearly with customers.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules.

Preferred Qualifications (if any)

• Prior experience with Dell server systems or similar enterprise hardware.
• Familiarity with emerging technologies, including AI platforms.

Certifications (if any)

• Dell or other vendor certifications are a plus, but not required.