Service Engineer � Data Center

Netpace Inc; Memphis (TN); On-site; USD 34,000 - 55,000; Full time

Job summary

Netpace Inc in Memphis is seeking an On-Site Service Engineer to support enterprise data center and AI platforms. This hands-on, customer-facing role focuses on uptime, resolving hardware issues, and delivering on-site service with clear communication.

You will perform Dell server maintenance, firmware updates, and collaborate with teams during service events. Candidates should have Linux familiarity, strong troubleshooting, and willingness to travel to client sites.

Qualifications

• 3+ years in technical support, field service, or data center roles.
• Associate or bachelor? degree in IT or related field, or equivalent experience.
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.
• Familiarity with Linux or similar operating systems.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Server hardware troubleshooting

Field service experience

Linux familiarity

Customer communication

On-site problem solving

AI platform learning

Education

Associate or Bachelor's degree in IT or related field

Tools

Dell certification

Job description

W2

Title: On-Site Service Engineer AI Data Center

Location: Memphis Tennessee 38118

Duration: 6 months

Role Responsibilities

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most.

What You'll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3+ years of experience in technical support, field service, or data center roles
• Associate or bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules