Field Services Engineer

Idexcel; Childress (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT service provider is seeking an experienced On-Site Service Engineer in Childress, TX. You will support enterprise data center and server environments, ensuring uptime and resolving hardware issues. Ideal candidates will have 3–5+ years in technical support or data center roles, strong hands-on skills with server components, and familiarity with Linux. This role involves customer interaction and requires the ability to work independently on-site. Certifications are a plus but not mandatory.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Ability to lift up to 50 lbs and travel to customer sites.

Responsibilities

• Provide on-site support for Dell server and data center systems.
• Perform hardware maintenance including server builds and component replacements.
• Troubleshoot system issues across hardware, firmware, and operating systems.

Skills

Hands-on skills with server components

Troubleshooting and problem-solving abilities

Familiarity with Linux or similar operating systems

Comfortable working independently on-site

Education

Associate or Bachelor’s degree in IT or related field

Job description

Location: Childress, TX

Duration: 12 months contract

Client is seeking an experienced On‑Site Service Engineer (OSE) to support enterprise data center and server environments, including next‑generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

What You’ll Do

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on‑call rotations and support extended coverage when needed

What You Bring

Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment

• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving abilities
• Comfortable working independently on‑site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules