Service Engineer

Ampcus, Inc; Pryor Creek (OK); On-site; USD 70,000 - 95,000; Full time

Job summary

Ampcus Inc. is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This hands-on role focuses on diagnosing, repairing, and maintaining server hardware in data centers, field service, or customer-facing environments. Prior AI experience is not required, with emphasis on enterprise server expertise and reliability.

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct hands-on experience with server hardware: install, remove, diagnose, repair or replace components.
• Experience diagnosing and replacing memory, CPUs, power supplies, storage, RAID/HBA, NICs, GPUs.
• Experience working with rack-mounted servers in data centers, field service, or customer environments.
• Strong understanding of server hardware architecture and troubleshooting methods.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Ability to lift up to 50 lbs, travel to customer sites, and support on-call schedules.
• U.S. citizenship required.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands‑on hardware installation, removal, replacement, and repair, including: Memory, CPUs, power supplies, fans and cooling, hard drives/SSDs, RAID/HBA, NICs, PCIe components, GPUs, and motherboards.
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures with documented procedures and resources.
• Work with customers and internal teams during service events to communicate status and drive resolution.
• Accurately document service activities, replacements, troubleshooting steps, and resolutions.
• Escalate complex issues when appropriate.
• Participate in on-call rotations and provide extended coverage; attend weekly client touchpoints.

Skills

Server hardware expertise

Data center hardware

Linux operating systems

Diagnostics and troubleshooting

Customer-facing support

On-site travel ability

Education

Associate's or Bachelor's degree in IT/CS

Tools

Dell iDRAC

iLO

RAID tooling

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Service Engineer

Location(s):

Pryor, OK

Job Summary

Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands‑on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.
• Attend a weekly touchpoint call with the client team after beginning the engagement.

Required Qualifications

• 3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands‑on experience physically working on server hardware, including installing, removing, diagnosing, repairing, or replacing server components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer‑facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules.
• U.S. citizenship required.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC, iLO, or comparable server management platforms.
• Experience supporting GPU/AI server infrastructure.
• Experience with data center operations, rack/stack, structured cabling, or server deployment.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field.

Work Arrangement

• Work Hours: Monday-Friday, 8:00 AM-5:00 PM; occasional support for different shift hours and on‑call coverage.
• On Call: Yes
• Candidates must be within a 45‑minute commute of the work location unless relocation is pre‑approved.
• AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.