On-Site Service Engineer � Data Center / Server Hardware

Netpace Inc; Southaven (MS); On-site; USD 70,000 - 95,000; Full time

Job summary

Client Corporation is seeking an On-Site Service Engineer (OSE) to support enterprise data center servers and hardware, including next-generation AI infrastructure. This hands-on role involves diagnosing, repairing, and maintaining server hardware in data centers, field service, or customer environments.

Experience with enterprise servers and data center hardware is prioritized; AI-specific experience is not required.

Qualifications

• Experience with enterprise servers and data center hardware.
• Ability to diagnose, repair and replace server components.
• Familiarity with server management tools and BIOS/firmware.

Responsibilities

• Provide on-site technical support for enterprise data center servers and hardware.
• Diagnose and resolve server hardware failures to minimize downtime.
• Install, remove, replace, and repair server components.
• Work with customers and internal teams during service events and document actions.

Skills

3+ years exp

Enterprise servers

Data center hardware

Linux knowledge

On-site support

Hardware troubleshooting

Customer-facing

Education

IT degree

Tools

Dell iDRAC

iLO

Server management tools

Job description

Title: On-Site Service Engineer AI Data Center

Location: Southaven MS 38671

Duration: 4 months with possible extensions

Pay Rate: $40/hr.

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Travel: No

Contract to Hire: Possible

Job Summary

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.


• This is a hands-on server hardware and break/fix role.


• The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.


• Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

Role Responsibilities

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.


• This is a hands-on server hardware and break/fix role.


• The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.


• Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware


• Diagnose and resolve server hardware failures and system issues to minimize customer downtime


• Perform hands-on hardware installation, removal, replacement, and repair, including:


• Memory/DIMMs


• CPUs/processors


• Power supplies


• Fans and cooling components


• Hard drives/SSDs


• RAID/HBA components


• NICs and other PCIe components


• GPUs and accelerator hardware


• Motherboards/system boards and other server components


• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration


• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics


• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms


• Execute both reactive break/fix and preventive maintenance following established procedures


• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources


• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution


• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details


• Escalate complex technical issues when appropriate


• Participate in on-call rotations and provide extended coverage as required

What You Bring Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure


• Direct, hands-on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server components


• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs


• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment


• Strong understanding of server hardware architecture and troubleshooting methodology


• Experience with hardware diagnostics, BIOS/firmware, and server management tools


• Familiarity with Linux or similar operating systems


• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues


• Comfortable working independently in a customer-facing environment


• Ability to clearly communicate technical issues and resolutions to customers and internal teams


• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers


• Dell or other enterprise hardware certifications


• Experience with iDRAC, iLO, or comparable server management platforms


• Experience supporting GPU/AI server infrastructure


• Experience with data center operations, rack/stack, structured cabling, or server deployment


• Associate's or Bachelor's degree in IT, Computer Science, or a related field

Important Note

• AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.