Service Engineer � Data Center / Server Hardware

Netpace Inc.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Netpace Inc. is seeking an On-Site Service Engineer to support enterprise data center servers and AI infrastructure in Memphis. This hands-on role involves diagnosing, repairing, and maintaining server hardware in a customer-facing environment.

Responsibilities include installation, BIOS/firmware updates, on-call rotations, and documenting service activities. Travel is limited and on-call coverage may be required.

Qualifications

• 3+ years hands-on experience with enterprise servers and data center hardware.
• Experience diagnosing, repairing, replacing server components in data centers or customer sites.
• Familiarity with Linux or similar OS; ability to troubleshoot hardware and BIOS/firmware.
• Able to lift up to 50 lbs, travel to customer sites, and work in customer-facing environments.

Responsibilities

• Provide hands-on on-site support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize downtime.
• Perform hardware installation, replacement, and repair (memory, CPUs, power supplies, drives, RAID, NICs).
• Troubleshoot BIOS/firmware, OS, and hardware diagnostics issues.
• Document service activities and resolutions clearly.
• Escalate complex issues when appropriate.
• Participate in on-call rotations and extended coverage.
• Coordinate with customers and internal teams during service events.

Skills

On-site support

Enterprise servers

Data center hardware

Troubleshooting

Customer-facing

Hands-on repair

Education

IT/CS degree

Tools

Dell iDRAC

Dell PowerEdge

iLO

Server mgmt tools

Job description

Title: On-Site Service Engineer AI Data Center

Location: Memphis Tennessee 38118

Duration: 6 months with possible extensions

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Travel: No

Contract to Hire: Possible

Role Responsibilities

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
• This is a hands-on server hardware and break/fix role.
• The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
• Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

What You Bring Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate's or Bachelor's degree in IT, Computer Science, or a related field

Important Note

• AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.