Data Center Service Engineer

Unisys; Southaven (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Unisys Corporation seeks an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next generation AI platforms. This hands-on, customer-facing role focuses on maintaining uptime, resolving hardware issues, and delivering reliable on-site service.

Responsibilities include on-site Dell server support, hardware maintenance, firmware updates, and collaborating with customers during service events.

Qualifications

• 3-5+ years in technical support, field service or data center roles.
• Bachelor's or associate degree in IT or related field, or equivalent experience.
• Dell or other vendor certifications are a plus, but not required.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.

Skills

Server hardware

Linux OS

Troubleshooting

Customer communication

On-site service

Education

Associate degree

Bachelor's degree

Equivalent experience

Tools

Dell servers

Firmware updates

Job description

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required - strong data center and server fundamentals are what matter most.

What You'll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3-5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

This role is ideal for engineers or senior technicians who thrive in fast-paced, customer-facing environments and want to work hands-on with cutting-edge AI data center technologies.