On-Site Service Engineer � Data Center / Server Hardware

Netpace Inc; Warren (OH); On-site; USD 39,000 - 58,000; Part time

Job summary

Netpace Inc is seeking an On-Site Service Engineer to support enterprise data center servers and hardware, including next-generation AI infrastructure. This hands-on role covers diagnosing, repairing, replacing, and maintaining server components in data centers or field service environments.

The position is based in Warren, Ohio, with 8-5 hours, on-call rotations, and occasional shift variations. You will work with Dell PowerEdge and other enterprise hardware, perform rack-and-stack, firmware

Qualifications

• 3+ years of hands-on experience supporting enterprise servers and data center hardware.
• Experience installing, diagnosing, repairing, or replacing server components.
• Experience with memory, CPUs, power supplies, storage, RAID/HBA, NICs, cooling, PCIe, GPUs.
• Experience with rack-mounted servers in a data center or customer environment.
• Familiarity with Linux or similar operating systems.
• Ability to lift up to 50 lbs and travel to customer sites.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other server hardware.
• Diagnose and resolve hardware failures to minimize downtime.
• Perform hardware installation, removal, replacement, and repair.
• Troubleshoot BIOS/firmware and server management tools.
• Document service activities and resolutions.
• Participate in on-call rotations and communicate status to customers and teams.

Skills

Hands-on server hardware

Troubleshooting

Customer-facing communication

Linux familiarity

On-call readiness

Education

Associate's or Bachelor's degree in IT, Computer Science, or a related field

Tools

Dell iDRAC

iLO

Job description

Title: On-Site Service Engineer Data Center / Server Hardware

Location: Warren Ohio 44485

Duration: 4 months with possible extensions

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Contract to Hire: Possible

Job Summary

Role Responsibilities

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.


• This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.


• Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware


• Diagnose and resolve server hardware failures and system issues to minimize customer downtime


• Perform hands-on hardware installation, removal, replacement, and repair, including:


• Memory/DIMMs


• CPUs/processors


• Power supplies


• Fans and cooling components


• Hard drives/SSDs


• RAID/HBA components


• NICs and other PCIe components


• GPUs and accelerator hardware


• Motherboards/system boards and other server components


• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration


• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics


• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms


• Execute both reactive break/fix and preventive maintenance following established procedures


• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources


• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution


• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details


• Escalate complex technical issues when appropriate


• Participate in on-call rotations and provide extended coverage as required

What You Bring Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure


• Direct, hands-on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server components


• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs


• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment


• Strong understanding of server hardware architecture and troubleshooting methodology


• Experience with hardware diagnostics, BIOS/firmware, and server management tools


• Familiarity with Linux or similar operating systems


• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues


• Comfortable working independently in a customer-facing environment


• Ability to clearly communicate technical issues and resolutions to customers and internal teams


• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers


• Dell or other enterprise hardware certifications


• Experience with iDRAC, iLO, or comparable server management platforms


• Experience supporting GPU/AI server infrastructure


• Experience with data center operations, rack/stack, structured cabling, or server deployment

Associate's or Bachelor's degree in IT, Computer Science, or a related field