On-Site Service Engineer � AI Data Center

Netpace Inc; Dalton (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Netpace Inc. seeks an On-Site Service Engineer to support enterprise data center and server environments, including AI platforms. This hands-on, customer-facing role emphasizes uptime, hardware issue resolution, and delivering exceptional on-site service.

Prior AI experience is not required; strong data center and server fundamentals matter. Role includes on-call rotations and occasional shift variations to meet client needs in Dalton, GA.

Qualifications

• 3+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor's degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Server hardware

Linux OS

Troubleshooting

On-site support

Customer communication

Education

Associate or Bachelor's degree in IT

Tools

Dell servers

Job description

Title: On-Site Service Engineer AI Data Center

Location: Dalton Georgia 30721 Duration: 5 months

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Travel: No

Job Summary

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most.

Title: On-Site Service Engineer AI Data Center

Location: Dalton Georgia 30721 Duration: 5 months

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Travel: No

Job Summary

Role Responsibilities

• Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most.

What You'll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3+ years of experience in technical support, field service, or data center roles
• Associate or bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules