On-Site Service Desk Technician — IT Support Pro

Leidos

Tampa (FL)

On-site

USD 64,000 - 107,000

Full time

6 days ago

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Job summary

Leidos seeks an early career Service Desk Technician to support the USCENTCOM CITS program at MacDill AFB in Tampa, FL. This full-time on-site position provides Tier 1 help desk support for desktop hardware, software, and collaboration tools, with customer-focused service and rapid issue resolution.

The role covers in-person, phone, email, and chat requests, Windows/Office 365/AD issues, and on-site installation, maintenance, and repair of desktops and peripherals.

Qualifications

US Citizenship required.
Security+ DoD 8570 compliance is required.
DoD Secret with TS/SCI eligibility is required.
Experience supporting help desk Tier I/II/III operations.

Responsibilities

Provide technical support for computer systems, software, and hardware.
Respond to queries in person, over the phone, email, IM, or chat.
Install, modify, and repair desktop hardware/software; troubleshoot windows and Office 365.
Deliver on-site Tier 1 installation, maintenance, and repair of desktops and printers.
Document incidents in the ticketing system and escalate when needed.
Collaborate with system admins, network/infrastructure technicians, and engineers.

Skills

Customer service

Troubleshooting

Technical support

Multitasking

Education

Bachelor's degree in Computer Science or related IT discipline

Associate degree with 3+ years experience

High school diploma with 6 years related experience

Tools

Windows OS

Office 365

Active Directory

Ticketing system

Job description

The role covers in-person, phone, email, and chat requests, Windows/Office 365/AD issues, and on-site installation, maintenance, and repair of desktops and peripherals.

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