On-Site IT Support Technician — DoD Mission-Critical

Leidos Inc; Tampa (FL); Sur place; USD 59 000 - 107 000; Plein temps

Résumé du poste

Leidos is seeking an early career Service Desk Technician to join the USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This full-time, on-site role provides technical support for computer systems, software, and hardware, with customer-facing duties via in-person, phone, chat, and email.

Responsibilities include Tier 1 on-site installation, maintenance, and repair of desktops and printers; troubleshooting Windows, Office 365, AD; and documenting incidents in the ticketing system while

Qualifications

• US Citizenship is required.
• BS/BA or AS/AA in IT with 5+ years, OR Associate with 3+ years, OR HS diploma with 6 years related experience.
• Current DoD 8570-compliant CompTIA Security+ certification.
• Currently hold DoD Secret with TS/SCI eligibility.

Responsabilités

• Provide Tier 1 on-site installation, maintenance, troubleshooting of desktops, printers, and peripherals.
• Respond to queries in person, by phone, and via email; document incidents in the ticketing system.
• Troubleshoot Windows, Office 365, AD, email, and collaboration tools.
• Collaborate with system admins, network techs, infrastructure techs, and engineers to identify root causes.

Formation

BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline

Associate degree in related IT

High school diploma or equivalent with related experience

Description du poste

Leidos is seeking an early career Service Desk Technician to join the USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This full-time, on-site role provides technical support for computer systems, software, and hardware, with customer-facing duties via in-person, phone, chat, and email.

Responsibilities include Tier 1 on-site installation, maintenance, and repair of desktops and printers; troubleshooting Windows, Office 365, AD; and documenting incidents in the ticketing system while