Service Desk Technician

Leidos LLC; Tampa (FL); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos seeks an early career Service Desk Technician to support USCENTCOM CITS at MacDill AFB in Tampa, FL. This full-time, on-site role provides first-line technical assistance for computer systems, software, and hardware with desk-side support and rapid incident resolution.

You will document incidents in the ticketing system, collaborate with multiple teams, and assist users with Windows, Office 365, Active Directory, and related technologies.

Qualifications

• US Citizenship is required.
• BS/BA or AS/AA in IT discipline with 5+ years' experience, or HS diploma with 6 years' related work experience.
• Current DoD 8570/Directive compliance preferred.

Responsibilities

• Provide technical support for computer systems, software, and hardware.
• Respond to queries in person, by phone, or via email/IM/voicemail.
• Install, modify, and repair hardware and software components.
• Deliver on-site desk-side support and quick issue resolution.
• Document incidents in the ticketing system and escalate as needed.
• Support Windows, Office 365, and Active Directory products.

Skills

Technical support

Troubleshooting

Desk-side support

Office 365 & AD

Ticketing system

Customer service

Education

BS/BA in Computer Science or related IT discipline

AS/AA in Computer Science or related IT discipline

High school diploma + 6 years related experience

Job description

Job Overview

Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This is full time on site with our customer. Your best work is ahead!

What will you do in this role?

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
• Install, modify, and repair computer hardware and software.
• Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
• Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.
• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
• Support Microsoft Office 365 and Active Directory products.
• Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
• Isolate and resolve issues with individual workstations.
• Act as a resource to answer user questions about hardware and software issues.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.

Requirements

• US Citizenship BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years', OR an Associate degree with 3+ years' OR a high school diploma (or equivalent) and 6 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations.
• Current CompTIA Security+ (DoD 8570 Compliance)
• Currently hold DoD Secret with TS/SCI Eligibility

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Company Statement

At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Posting Information

Original Posting: October 7, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Company Overview

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Diversity & Inclusion

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.