Tier II Help Desk Technician — DoD Healthcare IT (On-Site)

Lucayan Technology Solutions LLC; Tampa (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Lucayan Technology Solutions LLC is seeking an IT Help Desk II Technician for MacDill Air Force Base in Tampa, FL. The role involves providing Tier 2 support for mission-critical medical IT systems, addressing complex technical issues, and ensuring compliance with DoD cybersecurity directives. Candidates should possess an Associate’s degree or equivalent experience along with 2+ years in IT support, primarily focusing on Windows systems and Active Directory. Certifications like CompTIA Security+ CE are required. This is a full-time on-site position with a standard schedule from Monday to Friday.

Qualifications

• 2+ years of experience in IT support, including Tier 2 troubleshooting.
• Strong knowledge in the management of user accounts and group policies.
• Familiarity with DoD cybersecurity directives and reporting requirements.

Responsibilities

• Respond to escalated technical issues involving hardware, software, and networks.
• Provide support for desktops, servers, and enterprise applications.
• Support patch management and maintain system security configurations.

Skills

Windows operating systems

Active Directory

IT support

Networking fundamentals

Patch management

Security tools

Education

Associate’s degree in IT or equivalent experience

Tools

ServiceNow

AFNET Remedy

Job description

Lucayan Technology Solutions LLC is seeking an IT Help Desk II Technician for MacDill Air Force Base in Tampa, FL. The role involves providing Tier 2 support for mission-critical medical IT systems, addressing complex technical issues, and ensuring compliance with DoD cybersecurity directives. Candidates should possess an Associate’s degree or equivalent experience along with 2+ years in IT support, primarily focusing on Windows systems and Active Directory. Certifications like CompTIA Security+ CE are required. This is a full-time on-site position with a standard schedule from Monday to Friday.