Service Desk Technician

Leidos; Tampa (FL); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos seeks an early-career Service Desk Technician to support USCENTCOM CITS at MacDill AFB, Tampa, Florida. You will provide on-site IT support for computer systems, software, and hardware, handling inquiries in person, by phone, or email while delivering high-quality customer service.

Responsibilities include troubleshooting Windows environments, Office 365, Active Directory, and desktop peripherals, documenting incidents in the ticketing system, and collaborating with admins and engineers

Qualifications

• Provide technical support and troubleshooting for computer systems, software and hardware.
• US Citizenship is required and DoD security clearances apply.
• Experience in help desk operations at Tier 1/2/3 levels is preferred.

Responsibilities

• Provide technical support and troubleshooting for computer systems, software, and hardware.
• Respond to queries in person or by phone, email, IM, and voicemail.
• Install, modify, and repair computer hardware and software; deliver deskside support.
• Provide on-site installation, maintenance, and repair of desktops and peripherals.
• Troubleshoot issues with Windows, Office 365, Active Directory, and collaboration tools.
• Document incidents and requests in the ticketing system and escalate when needed.
• Interact with system administrators and network technicians to diagnose problems.
• Ensure prompt, courteous customer service and issue resolution.
• Serve as a resource for user questions about hardware and software.

Skills

Customer service

Technical troubleshooting

Desktop support

Communication skills

Education

BS/BA or AS/AA in Computer Science or related IT

Associate degree with 3+ years experience

High school diploma with 6 years related work experience

Tools

CompTIA Security+ certification

DoD Secret with TS/SCI Eligibility

Job description

Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This is full time on site with our customer.

Your best work is ahead!

What will you do in this role?

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
• Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
• Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.
• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
• Support Microsoft Office 365 and Active Directory products.
• Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
• Isolate and resolve issues with individual workstations.
• Act as a resource to answer user questions about hardware and software issues.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.

To Qualify For This Role You Need

• US Citizenship
• BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years', OR an Associate degree with 3+ years' OR a high school diploma (or equivalent) and 6 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations.
• Current CompTIA Security+ (DoD 8570 Compliance)
• Currently hold DoD Secret with TS/SCI Eligibility

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range

Pay Range $59,150.00 - $106,925.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.