TS/SCI Help Desk Agent — Tier 1 IT Support (Onsite)

Leidos LLC; Lorton (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement benefits

Competitive compensation

Job summary

Leidos is seeking an IT Customer Support Associate to provide on-site Tier 1 help desk support at our customer’s headquarters in Washington, D.C. The role requires DoD TS/SCI clearance and CompTIA Security+ or higher, with duties including ticketing, escalation, and strong customer service in a mission-focused environment.

This position with the Mission Enablement Center (MDEC) supports government contract work, operating in a large enterprise IT environment and adhering to defined SLAs while

Qualifications

• High School diploma or equivalent and relevant IT support experience.
• Active COMPTIA Security+ certification or ability to obtain before start date.

Responsibilities

• Provide frontline Tier 1 Enterprise Help Desk support to end users.
• Document EHD tickets clearly in designated tools and SOPs.
• Escalate issues to Tier II/III as needed and coordinate with stakeholders.
• Maintain awareness of SLAs and contribute to process improvements.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

HCD/UX

End-user support

SLA adherence

Education

High School diploma or equivalent

Active COMPTIA Security+ (or higher)

Active DoD TS/SCI clearance

Tools

ServiceNow ITSM

Jira Service Management

Ticketing systems

Job description

Leidos is seeking an IT Customer Support Associate to provide on-site Tier 1 help desk support at our customer’s headquarters in Washington, D.C. The role requires DoD TS/SCI clearance and CompTIA Security+ or higher, with duties including ticketing, escalation, and strong customer service in a mission-focused environment.

This position with the Mission Enablement Center (MDEC) supports government contract work, operating in a large enterprise IT environment and adhering to defined SLAs while